Desure Store is a Nigerian online retail business selling premium electronics (home theaters, PA speakers, solar fans) and luxury footwear. We operate nationwide across Nigeria and accept orders via our website and WhatsApp. We are the data controller responsible for your personal information collected through this platform.

We collect the following information when you place an order, create an account, or contact us:

• Full name — to process and address your order
• Phone number — to confirm delivery and provide support
• Email address — to send order confirmations and receipts
• Delivery address — to ship your order to the correct location
• Payment reference — to confirm and reconcile your transaction
• Device & browser data — automatically collected for website analytics (page views, device type, location region)
• WhatsApp messages — when you contact us directly for orders or support

Your data is used strictly for:

• Processing and fulfilling your orders
• Contacting you about delivery status and updates
• Responding to enquiries and providing customer support
• Sending order receipts and important account notifications
• Improving our website, products and customer experience
• Complying with legal and regulatory obligations in Nigeria

We use multiple trusted, PCI-DSS compliant payment channels. Desure Store does not store, access or process your card or bank account details directly. All financial transactions are handled securely by our payment partners:

Each processor has its own privacy policy governing how your payment data is handled. We encourage you to review their policies directly. Your payment information is fully encrypted in transit and at rest.

Our website uses cookies to keep your shopping cart active, remember your preferences, and analyse website traffic. Types of cookies we use:

• Essential cookies — required for the shopping cart and checkout to function
• Analytics cookies — help us understand how visitors use our site (e.g. Google Analytics)
• Preference cookies — remember your currency, language and session settings

You can disable cookies in your browser settings at any time, but this may affect your shopping experience. By continuing to use our website, you consent to our use of cookies.

We share your information only with trusted parties who directly support your order:

• Delivery partners — to ship your order to your address nationwide
• Flutterwave / Paystack — to process payments securely
• WhatsApp (Meta) — when you communicate with us directly
• Legal authorities — only if required by Nigerian law or court order

All third parties are contractually required to keep your data confidential and use it only for the specific purpose we engage them for.

We keep your personal data for as long as necessary to fulfil your order, handle disputes, and meet legal obligations. Specifically:

• Order records — retained for 5 years for accounting and warranty purposes
• Account data — kept while your account is active or until you request deletion
• Support messages — retained for 12 months after your last interaction

To request deletion of your data, contact us via WhatsApp and we will process your request within 7 business days.

As our customer you have the following rights over your personal data:

To exercise any of these rights, contact us directly via WhatsApp. We will respond within 7 business days.

Our website and services are not directed at children under the age of 13. We do not knowingly collect personal data from children. If you believe a child has submitted their information to us, please contact us immediately via WhatsApp and we will delete it without delay.

Our website may contain links to external sites such as payment processors, social media platforms or delivery partners. Desure Store is not responsible for the privacy practices of those sites. We encourage you to read their privacy policies before submitting any personal information to them.

We may update this Privacy Policy periodically to reflect changes in our practices or Nigerian law. Any updates will be posted on this page with a revised date at the top. We recommend reviewing this policy regularly. Continued use of our website after changes are posted means you accept the updated policy.